Refund policy

We want you and your cat to love every MEWSPACE order. If something isn't right, we'll work with you to make it right.

30-day returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, clean, free of pet hair and in their original packaging. For hygiene reasons, items your cat has already used (for example chewed toys or slept-in beds) can't be returned unless they are damaged or defective.

How to start a return

Contact us through our Contact page with your order number and the item(s) you'd like to return. Please don't send anything back before contacting us. Our company address is not a return address, and parcels sent there can't be accepted. If your return is approved, we'll email you the return address and instructions.

Unless the item is damaged, defective or incorrect, return shipping is paid by the customer and is not refundable. We recommend using a tracked shipping service.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. In most cases you won't need to send the item back.

Lost or late orders

If your order hasn't arrived within 30 business days of dispatch, contact us and we'll reship it or refund you in full, at your choice. Delivery times are listed in our Shipping Policy.

Cancellations

You can cancel your order free of charge before it's dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be cancelled, but you can still request a return after delivery.

Exchanges

The fastest way to get a different item, color or size is to return the original for a refund and place a new order.

Refunds

Once your return is received and inspected, we'll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need a few extra days to post it.

Original shipping charges are not refundable, except when the item is damaged, defective or incorrect, or the order was lost in transit.

Non-returnable items

Gift cards
Items your cat has used, unless they are damaged or defective

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